Complaints Procedure
We always try to ensure that all our customers are satisfied, if however you are dissatisfied with the service you are provided by us or under this policy please contact us using the contact details below quoting your policy number.
| Address: | BIG Warranties Limited |
| Enterprise House | |
| 21 Oxford Road | |
| Bournemouth | |
| Dorset | |
| BH8 8EY |
| Telephone: | 0333 733 0733 |
| Email: | complaints@bigwarranties.co.uk |
We will acknowledge the complaint within 5 business days of receiving it and do our best to resolve matters within 2 weeks.
If you are dissatisfied with the response you receive in relation to your complaint or if your complaint is not resolved within 8 weeks you have the right to refer your complaint to the Financial Ombudsman Service. Further information is available on the Ombudsman website: www.financial-ombudsman.org.uk.
Following this complaints procedure does not affect Your right to take legal action.
Do you already have a broken appliance?
If your appliance has already broken down and you haven’t yet taken out appliance insurance with us, you will want to get it repaired quickly and efficiently. As we cannot ensure a broken appliance, we have made sure that we can still help you by partnering with Go Assist, who can provide you with a fast appliance repair, at a low price and it is also hassle-free!
To get a quick quote for your faulty appliance, just click the button below and be redirected to Go Assist.
Customer Reviews
"I was very satisfied with the help and explanations from the time I called you to the delivery of my new 32" television. Thank you all for your time and help."
I Hadley, Happy customer"I can't fault the service I received. It was prompt, efficient and sorted my issue completely. Very satisfied - thanks."
S Farson, Happy customer
