Contact Us

To help us put you in touch with the right person, please choose what insurance you have.

Mobile/Gadget Insurance
Appliance Insurance
TV Insurance
Other

Need help with your Mobile Phone / Gadget Insurance Policy?

  1. 1
    How can we help?
    • Get an insurance policy
      • Quote Page
        • Hi, looking for insurance on your mobile phone or gadget then click the button below

          Get a quote

          Need more help Click Here

    • Claims
      • Report a Theft or Loss
        • Row Customers

          We’re very sorry to hear you’ve lost or had your mobile phone/gadget stolen. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Login

          Need more help Click Here

      • Report an Accident
        • Row Customers

          We’re very sorry to hear you’ve had an accident. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Login

          Need more help Click Here

      • Report a Breakdown
        • Row Customers

          We’re very sorry to hear you’ve had a breakdown. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Login

          Need more help Click Here

      • Check the progress of a claim
    • Your Documents
      • Download documents
        • BIG Warranties Customers

          Unfortunately you can't download your documents but we can resend them if you email us at: customerservices@bigwarranties.co.uk

          Row Customers

          You can download your documents online. login to your online portal by clicking the link below.

          Login

          Need more help Click Here

      • Request replacement documents
      • Haven't received your documents
        • BIG Warranties Customers

          Sorry to hear you haven’t received them. Please call us on 0800 779 7444

          Row Customers

          Sorry to hear you haven’t received them. You can download your documents online. login to your online portal by clicking the link below.

          Login

          Need more help Click Here

      • Incorrect information on documents
        • BIG Warranties Customers

          Sorry to hear that, mistakes do happen. Email the changes you’d like to make to the information on your policy to customerservices@bigwarranties.co.uk and we can get them changed for you.

          Please make sure you include your full name and address as it appears on the policy documents, your policy number and your date of birth.

          Row Customers

          You can change your address, contact number and other details in our friendly customer portal. Click the link below to login.

          Login

          Need more help Click Here

    • Your Policy
      • Add Items to your policy
        • BIG Warranties Customers

          You can add new items to your policy at any time. Call us today 0800 779 7444 and we can get that added very quickly for you.


          Row Customers

          Please call 0844 318 6870 or login to our customer portal to add them yourself.

          Login

          Need more help Click Here

      • Finding Your Excess
        • If you are a BIG Warranties customer:

          You can find your excess in our terms and conditions by clicking here:

          Terms and conditions

          If you are a Row customer:

          You can find your excess in your policy terms and conditions. If you’ve haven’t kept your terms and conditions you can check them online by clicking here:

          Terms and conditions

          Need more help Click Here

    • Customer Services
      • Make changes to your policy
        • If you are a BIG Warranties customer:

          To change any details on your policy please email what you’d like us to do to customerservices@bigwarranties.co.uk

          Please make sure you include your full name and address as it appears on the policy documents, your policy number and your date of birth for data protection reasons.

          If you are a Row customer:

          You can make changes to your policy online by using the customer portal.

          Login

          Need more help Click Here

      • Add items to your policy
        • BIG Warranties Customers

          You can add new items to your policy at any time. Call us today 0800 779 7444 and we can get that added very quickly for you.


          Row Customers

          Please call 0844 318 6870 or login to our customer portal to add them yourself.

          Login

          Need more help Click Here

      • Can't login to your account
      • Cancel your policy
        • BIG Warranties customers

          We’re sorry you’re leaving us. To cancel you need to write in to:

          Big Warranties Ltd
          Richmond House,
          Richmond Hill,
          Bournemouth
          BH2 6EZ

          Or email
          customerservices@bigwarranties.co.uk

          Row customers

          We’re sorry you’re leaving us. To cancel you need to log into your online account and cancel online:

          Login
      • Other enquiries
    • Complaints
      • How to make a complaint
        • We’re really sorry that you have a complaint. To raise a complaint please write to us at:

          Big Warranties Ltd
          Complaints Department
          Richmond House,
          Richmond Hill,
          Bournemouth
          BH2 6EZ

          Or email
          complaints@bigwarranties.co.uk

          Need more help Click Here

      • Find Progress on a complaint
        • If you’ve already raised a complaint with us and would like to know the progress of the complaint then please email us directly at complaints@bigwarranties.co.uk. We aim to resolve complaints within 48 hours but it can take up to 4 weeks.

          Need more help Click Here

  2. 2 Please pick an option
  3. 3 This should help

Need help with your Appliance Insurance Policy?

  1. 1
    How can we help?
    • Get an insurance policy
      • Quote Page
        • Hi, Looking for a quote for insurance on your appliance then click the button below

          Get a quote

          Need more help Click Here

    • Claims
      • Report an Accident
        • BIG Warranties Customers

          We’re very sorry to hear you’ve had an accident. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Raise a claim

          Row Customers

          We’re very sorry to hear you’ve had an accident. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Login

          Need more help Click Here

      • Report a Breakdown
        • BIG Warranties Customers

          We’re very sorry to hear you’ve had a breakdown. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Raise a claim

          Row Customers

          We’re very sorry to hear you’ve had a breakdown. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Login

          Need more help Click Here

      • Check the progress of a claim
    • Your Documents
      • Download documents
        • BIG Warranties Customers

          Unfortunately you can't download your documents but we can resend them if you email us at: customerservices@bigwarranties.co.uk

          Row Customers

          If you're a Row customer you can download your documents online. login to your online portal by clicking the link below.

          Login

          Need more help Click Here

      • Request replacement documents
        • BIG Warranties Customers

          To request your documents you can email us at: customerservices@bigwarranties.co.uk

          Row Customers

          If you're a Row customer you can download your documents online. login to your online portal by clicking the link below.

          Login

          Need more help Click Here

      • Haven't received your documents
        • BIG Warranties Customers

          Sorry to hear you haven’t received them. Please call us on 0800 779 7444

          Row Customers

          Sorry to hear you haven’t received them. If you're a Row customer you can download your documents online. login to your online portal by clicking the link below.

          Login

          Need more help Click Here

      • Incorrect information on documents
        • BIG Warranties Customers

          Sorry to hear that, mistakes do happen. Email the changes you’d like to make to the information on your policy to customerservices@bigwarranties.co.uk and we can get them changed for you.

          Please make sure you include your full name and address as it appears on the policy documents, your policy number and your date of birth.

          Row Customers

          You can change your address, contact number and other details in our friendly customer portal. Click the link below to login.

          Login

          Need more help Click Here

    • Your Policy
      • Add Items to your policy
        • BIG Warranties Customers

          You can add new items to your policy at any time. Call us today 0800 779 7444 and we can get that added very quickly for you.


          Row Customers

          Please call 0844 318 6870 or login to our customer portal to add them yourself.

          Login

          Need more help Click Here

      • Finding Your Excess
        • If you are a BIG Warranties customer:

          You can find your excess in our terms and conditions by clicking here:

          Terms and conditions

          If you are a Row customer:

          You can find your excess in your policy terms and conditions. If you’ve haven’t kept your terms and conditions you can check them online by clicking here:

          Terms and conditions

          Need more help Click Here

    • Customer Services
      • Make changes to your policy
        • If you are a BIG Warranties customer:

          To change any details on your policy please email what you’d like us to do to customerservices@bigwarranties.co.uk

          Please make sure you include your full name and address as it appears on the policy documents, your policy number and your date of birth for data protection reasons.

          If you are a Row customer:

          You can make changes to your policy online by using the customer portal.

          Login

          Need more help Click Here

      • Add items to your policy
        • BIG Warranties Customers

          You can add new items to your policy at any time. Call us today 0800 779 7444 and we can get that added very quickly for you.


          Row Customers

          Please call 0844 318 6870 or login to our customer portal to add them yourself.

          Login

          Need more help Click Here

      • Can't login to your account
      • Cancel your policy
        • BIG Warranties customers

          We’re sorry you’re leaving us. To cancel you need to write in to:

          Big Warranties Ltd
          Richmond House,
          Richmond Hill,
          Bournemouth
          BH2 6EZ

          Or email
          customerservices@bigwarranties.co.uk

          Row customers

          We’re sorry you’re leaving us. To cancel you need to log into your online account and cancel online:

          Login
      • Other enquiries
    • Complaints
      • How to make a complaint
        • We’re really sorry that you have a complaint. To raise a complaint please write to us at:

          Big Warranties Ltd
          Complaints Department
          Richmond House,
          Richmond Hill,
          Bournemouth
          BH2 6EZ

          Or email
          complaints@bigwarranties.co.uk

          Need more help Click Here

      • Find Progress on a complaint
        • If you’ve already raised a complaint with us and would like to know the progress of the complaint then please email us directly at complaints@bigwarranties.co.uk. We aim to resolve complaints within 48 hours but it can take up to 4 weeks.

          Need more help Click Here

  2. 2 Please pick an option
  3. 3 This should help

Need help with your TV Insurance Policy?

  1. 1
    How can we help?
    • Get an insurance policy
      • Quote Page
        • Hi, Looking for a quote for insurance on your TV then click the button below

          Get a quote

          Need more help Click Here

    • Claims
      • Report an Accident
        • BIG Warranties Customers

          We’re very sorry to hear you’ve had an accident. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Raise a claim

          Row Customers

          We’re very sorry to hear you’ve had an accident. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Login

          Need more help Click Here

      • Report a Breakdown
        • BIG Warranties Customers

          We’re very sorry to hear you’ve had a breakdown. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Raise a claim

          Row Customers

          We’re very sorry to hear you’ve had a breakdown. It's important you raise a claim as soon as possible.

          Please click the button bellow to raise a claim online

          Login

          Need more help Click Here

      • Check the progress of a claim
    • Your Documents
      • Download documents
        • BIG Warranties Customers

          Unfortunately you can't download your documents but we can resend them if you email us at: customerservices@bigwarranties.co.uk

          Row Customers

          If you're a Row customer you can download your documents online. login to your online portal by clicking the link below.

          Login

          Need more help Click Here

      • Request replacement documents
        • BIG Warranties Customers

          To request your documents you can email us at: customerservices@bigwarranties.co.uk

          Row Customers

          If you're a Row customer you can download your documents online. login to your online portal by clicking the link below.

          Login

          Need more help Click Here

      • Haven't received your documents
        • BIG Warranties Customers

          Sorry to hear you haven’t received them. Please call us on 0800 779 7444

          Row Customers

          Sorry to hear you haven’t received them. If you're a Row customer you can download your documents online. login to your online portal by clicking the link below.

          Login

          Need more help Click Here

      • Incorrect information on documents
        • BIG Warranties Customers

          Sorry to hear that, mistakes do happen. Email the changes you’d like to make to the information on your policy to customerservices@bigwarranties.co.uk and we can get them changed for you.

          Please make sure you include your full name and address as it appears on the policy documents, your policy number and your date of birth.

          Row Customers

          You can change your address, contact number and other details in our friendly customer portal. Click the link below to login.

          Login

          Need more help Click Here

    • Your Policy
      • Add Items to your policy
        • BIG Warranties Customers

          You can add new items to your policy at any time. Call us today 0800 779 7444 and we can get that added very quickly for you.


          Row Customers

          Please call 0844 318 6870 or login to our customer portal to add them yourself.

          Login

          Need more help Click Here

      • Finding Your Excess
        • If you are a BIG Warranties customer:

          You can find your excess in our terms and conditions by clicking here:

          Terms and conditions

          If you are a Row customer:

          You can find your excess in your policy terms and conditions. If you’ve haven’t kept your terms and conditions you can check them online by clicking here:

          Terms and conditions

          Need more help Click Here

    • Customer Services
      • Make changes to your policy
        • If you are a BIG Warranties customer:

          To change any details on your policy please email what you’d like us to do to customerservices@bigwarranties.co.uk

          Please make sure you include your full name and address as it appears on the policy documents, your policy number and your date of birth for data protection reasons.

          If you are a Row customer:

          You can make changes to your policy online by using the customer portal.

          Login

          Need more help Click Here

      • Add items to your policy
        • BIG Warranties Customers

          You can add new items to your policy at any time. Call us today 0800 779 7444 and we can get that added very quickly for you.


          Row Customers

          Please call 0844 318 6870 or login to our customer portal to add them yourself.

          Login

          Need more help Click Here

      • Can't login to your account
      • Cancel your policy
        • BIG Warranties customers

          We’re sorry you’re leaving us. To cancel you need to write in to:

          Big Warranties Ltd
          Richmond House,
          Richmond Hill,
          Bournemouth
          BH2 6EZ

          Or email
          customerservices@bigwarranties.co.uk

          Row customers

          We’re sorry you’re leaving us. To cancel you need to log into your online account and cancel online:

          Login
      • Other enquiries
    • Complaints
      • How to make a complaint
        • We’re really sorry that you have a complaint. To raise a complaint please write to us at:

          Big Warranties Ltd
          Complaints Department
          Richmond House,
          Richmond Hill,
          Bournemouth
          BH2 6EZ

          Or email
          complaints@bigwarranties.co.uk

          Need more help Click Here

      • Find Progress on a complaint
        • If you’ve already raised a complaint with us and would like to know the progress of the complaint then please email us directly at complaints@bigwarranties.co.uk. We aim to resolve complaints within 48 hours but it can take up to 4 weeks.

          Need more help Click Here

  2. 2 Please pick an option
  3. 3 This should help

Need help with your Insurance Policy?

  1. 1
    How can we help?
    • Write to us
    • Working with us
      • Working with us
        • Looking to work at a growing company based down in sunny Bournemouth?

          Then look no further, visit www.visitbig.co.uk to find out what jobs we have available.

          Look forward to seeing you soon.

  2. 2 Please pick an option
  3. 3 This should help